Privacy Policy

Last updated: 16 September 2026

This Privacy Policy explains how Comarnet ("Comarnet", "we", "us" or "our") collects, uses, discloses and protects personal data when you visit our website, contact us or use our services. We process personal data in accordance with the Personal Data Protection Act 2010 of Malaysia ("PDPA"), as amended.

By using this website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Personal data we collect

We collect personal data that you provide to us directly, and limited technical data that is generated when you use our website.

Information you provide

  • Enquiries: your name, company name, email address, phone number, the services you are interested in and any details you include in your message.
  • Business communications: information you share when you email or call us, request a quotation, or work with us as a client, supplier or partner.
  • Service delivery: contact details of the people we work with at client sites, and information needed to install, maintain, monitor or support your IT and network infrastructure.

Information collected automatically

  • Technical data: your IP address, browser type and the page from which you submitted an enquiry.
  • Cookies: small files that keep the website secure and working correctly. See the Cookies section below.

We do not intentionally collect sensitive personal data through this website. Please do not include sensitive information, such as health, financial or identity document details, in your enquiry.

How we use your personal data

We use personal data for the following purposes:

  • to respond to your enquiries and provide the information, proposals or quotations you request;
  • to deliver, manage and support our services, including managed IT, network monitoring, global connectivity and onsite support;
  • to manage our relationship with clients, suppliers and partners, including billing and account administration;
  • to keep our website, systems and the networks we manage secure, and to detect and prevent spam, fraud and misuse;
  • to send you service-related communications and, where you have agreed, information about our services and events;
  • to comply with legal and regulatory obligations and to establish, exercise or defend legal claims.

Providing your personal data is voluntary. However, if you do not provide the information marked as required on our enquiry form, we may not be able to respond to your enquiry.

Disclosure of personal data

We do not sell your personal data. We may disclose personal data only where necessary for the purposes above, to:

  • our employees and engineers who need the information to respond to you or deliver services;
  • service providers that support our business, such as website hosting, email and IT service providers, who are required to protect your data and use it only on our instructions;
  • technology partners, vendors and local connectivity suppliers, where needed to deliver or support the services you request from us;
  • professional advisers, such as auditors and lawyers;
  • government authorities, regulators or law enforcement agencies where required or permitted by law.

Transfers outside Malaysia

We provide connectivity and support for businesses in several regions, and some of our service providers may store or process data outside Malaysia. Where personal data is transferred outside Malaysia, we take reasonable steps to ensure it receives a level of protection consistent with the PDPA.

How long we keep your data

We keep personal data only for as long as it is needed for the purposes for which it was collected, including to meet legal, accounting and reporting requirements. Enquiries that do not lead to a business relationship are reviewed and deleted when they are no longer needed. When personal data is no longer required, we delete or anonymise it securely.

How we protect your data

As an IT infrastructure company, we take security seriously. We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, modification and disclosure. These include encrypted connections, access controls limiting personal data to authorised staff, and regular review of our systems.

No method of transmission over the internet is completely secure. If we become aware of a personal data breach, we will act promptly to contain it and will notify the authorities and affected individuals where required by law.

Cookies

Our website uses only cookies that are necessary for it to function securely:

  • Session cookie: keeps the website working correctly during your visit.
  • Security token (XSRF-TOKEN): protects forms, such as our enquiry form, against cross-site request forgery.

These cookies do not identify you personally and expire when you close your browser or shortly after. Our website also loads fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google. If we introduce analytics or other non-essential cookies in future, we will update this policy.

You can block or delete cookies in your browser settings, but parts of the website, including the enquiry form, may not work properly.

Your rights

Subject to the PDPA, you have the right to:

  • access the personal data we hold about you and request a copy;
  • correct personal data that is inaccurate, incomplete, misleading or out of date;
  • withdraw your consent to, or limit, our processing of your personal data, including for direct marketing;
  • request that we transmit your personal data to another organisation, where technically feasible and required by law.

To make a request, contact us using the details below. We may need to verify your identity before responding, and may charge a fee where permitted by the PDPA. We will respond within the time required by law. Withdrawing consent may affect our ability to provide services to you.

Our website may contain links to third-party websites, such as those of our technology partners. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

Contact us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us: